What our Customers say...


Everyone, from the salesman to the repairmen, were very professional and knowleagble. They got our house back to running normal. Thank you!

Excellent response time, very cordial and respectful workers.

Extremely satisfied with customer service and the effectiveness of their jobs!

This company is awesome. Everyone was professional, congenial and punctual. Their work was detail oriented and thorough. Everyone was super nice. I couldn't be happier with the results after our chimney fire. Thank you. 

They handled each item as if it was their property. Class act! Michelle - on site, Andrea - two fantastic ladies.

Excellent Crew!

The most efficient and professional company I have ever dealt with. They are a top notch 5 star company!

These are the most professional people that are very qualified to assist in your time of need.

SERVPRO of East Mahoning is my go to for cleaning and restoration in my home. Each member of the staff I have worked with has been professional, thorough and meticulous in their work, & provided excellent customer service throughout the process. Andy and Katie ensure that as the customer, you are informed of the process, oversee impeccable work for the restoration of your cherished home and items, and are there for you every step of the way. I highly recommend working with Andy and Katie and the whole team at SERVPRO if you want stellar work, incredible service, and a team who cares as you navigate what can be often a stressful situation!

The crews were quick to respond and courteous. They made sure all measures were taken to prepare us for repairs.

Just had a main water line break and they were here within a few hours, starting the cleanup. They were professional, efficient and effective. I highly recommend them

Having our kitchen rebuilt with the great leadership of James G. and his team. Thank you for your hard work and professionalism. Well done thank you!

You guys were phenomenal; would definitely use you if needed in the future!

I can’t speak highly enough of the serve provided by SERVPRO. From requesting a quote for air duct cleaning which included; cleaning of the furnace blower and heat exchange sanitizing & deodorizing duct system with solution for air conveyance systems, to completion of the job, customer serve was impeccable. The crew provided real time photos, along with before and after images of the cleaning process. Truly a job well done!!! Thank you Michelle Forrest, Project Manager.

I received service from SERVPRO when my basement flooded. They were quick, efficient, and thorough during the entire process! I was in a panic and Mitch was very clear in the process of what needed to be done and they made it all appear like nothing ever happened! They put my worries at ease and it was overall a great experience from their customer service to actually providing service. I already recommended them to a few friends in need, you won't be disappointed. Thank you again!!

The phone call to inquire about service was informative and friendly. Scheduling was easy and convenient. The technicians showed up promptly to perform the services. They did an excellent job. The men were thorough, polite and professional. Before and after pictures were provided as well as seeing firsthand all of the dirt and debris that came out of the ducts that was in their vacuum. Sanitization and deodorizing of the ducts was also done. This service was well worth it.

10/10! Above answers [on the Certificate of Satisfaction questionnaire] are truly my opinion & the crew is very impressive!

Hard working, reliable, great people. Loved your team from start to finish. I would use SERVPRO every time. 

Jason did a terrific job on drywall, trim, etc. I'm very pleased with all. Thank you so much!

Working with this team was wonderful! They made it totally stress free. Everyone was great and knew their jobs.

We couldn't be happier. Outstanding experience.


I want to thank you and your team for an OUTSTANDING job this week helping us resolve this [fire] event and be able to be open today. I have remarked a number of different times this week to others that rarely have I seen customer service like I have this week from you folks.

Our sincere thanks!

Very professional, explained procedure. 

Very courteous & professional - Great Job!

The crew did a great job! Very nice and courteous. The crew was very good with explaining.

I want to compliment your business on the whole professional attitude. From the first phone call, then your evaluation/estimate and the workers on Friday. All very nicely done. The crew was very organized, professional and thorough. Nice job and certainly needed at the house.

Thank you 

SERVPRO leadership/owner goes above & beyond to assure customer satisfaction and job thoroughness. Thank you, Katie!

They came out so quickly! Andrew was great! I got information on pricing right away. I would definitely use SERVPRO again!

I like everyone from SERVPRO that I met. They are so nice! I was recommended by my cousin and I will definitely recommend them to anyone!


The team was very nice, helpful, and courteous!

We would like to take the time to thank you and your wonderful crew on the clean up and restoration of our basement when it flooded. We were extremely pleased with SERVPRO from the quick response in calling us right back to showing up the very next morning. You and your team were very professional from start to finish and helped ease our traumatic experience with loosing just about everything in our basement. Your advice on how to organize what was staying and what was being disposed of was a huge help to us and to your crew.


Great employees!

Thank you for doing an excellent job in the restoration of my rental property in Girard, OH. 

The extensive water damage occurred in the evening of November 16, 2016. I called SERVPRO at 8 in the evening and they came out that night to dry out the home. 

Andrew Dobson was very professional and great to work with. 

Everything went well. Great communication with everyone!

Everything was cleaned up and done well!

Excellent!  Job well done. They were in and out quickly.

Everything was wonderful! The crew helped us out immensely!  Only here for a few days and got it all done. Clean and finished.

Everything was good. I am very satisfied because everything came out the right away.

Very good service! Crew arrived on scene fast and everything was done properly. Also put us in contact with the plumber which made everything easier for us.

Truly liked it never happened! No matter when, they are there to help!!

Very professional,courteous and caring. Thank you...you guys are GREAT.... Merry Christmas and Happy New Year!

SHOUT OUT to the SERVPRO gang for a great job at Dr. Zarrinmakan/Varis Vein Institute. I recommend them to any and all businesses or residents looking for the best cleaning services. Thanks Andy!

Michael was always available - very personable, planned the process, makes us want to use SERVPRO again if needed & tell friends!

Michelle, Ashley, And Mr. Morgan went above and beyond! Thank you for your professionalism and for working in the cold.


Great Service!

Good! Everything was well done.

Very good service! The crew was very professional and knowledge.

Great job! Nothing like this had ever happened to me before, they were wonderful and everything went well.


Great! Team was professional and on task! They were very polite and did a superb job. Everything was finished completely and done in a timely fashion.


Crew was very responsive and was out to the address within 45 minutes.  Quickly took care of issue. Very Pleased!



“Great service, the professionalism impressed me the most.”


Katie was very knowledgeable and efficient. The crew has been doing a great job!

Good experience!

Great service and great professionalism.

Excellent job done! Results were even better than expected.

SERVPRO was courteous and prompt. In addition, their work was superb!

All employees were remarkable! They made our home sparkle!

Excellent job done! Results were better than expected. 

Very satisfied - they explained everything, took time to answer any questions and cleaned up everything. I would recommend them to anyone.

Prompt. Courteous. Professional. Excellent!

The crew was great and did a very good job!

Everyone was amazing!

Excellent service from SERVPRO and their crew!

The SERVPRO team was very professional. The daily work performed by the crews was well appreciated. The crews on site were hard working along with all the employees of SERVPRO.

Thank you so much for all of your help! Our furniture looks and smells great. Your staff is extremely friendly! Thanks again!

Excellent service from Mike Arnold and his crew.

The SERVPRO team was very professional. The daily work performed by Tyler, Devon and Shelby was well appreciated. Those three individuals were hard working along with all the employees of SERVPRO.

Thanks so much. Mike, I will never forget your thoughtfulness.

Great Staff! Everyone was very helpful, polite and understanding due to the fact I had surgery the week before the incident.

We at Southington Schools were very fortunate to have SERVPRO as our disaster recovery team this summer following our June 25, 2016 fire here at the school.

With that being said, I have always been of the attitude that is all starts at the top. 

Project Manger for us was Michael Arnold. We cannot tell you how fortunate we were. There were plenty of outside circumstances that could have contributed to this situation, quite frankly, becoming a horrible setting for all of us. However, it was not. 

Dealing with a staff of educators at the beginning of the school year is not an easy task. This incident could have made it much more difficult, but, it was not. We attribute that to Michael and his attention to detail. Every staff member echoes my opinion. 

As you can see, I as Superintendent of Schools, recommend SERVPRO, and more importantly Michael without hesitation. This simple letter of recommendation is minor compared to our true feeling. I implore whoever reads this to call me so that I may further express my satisfaction during our ordeal.

Good Job!

Very prompt and professional!

The crews and other staff members were helpful and very polite, good people!

I am very satisfied with the overall job!

The workers were very friendly and helpful with any questions we had!

Everyone was professional!